Free shipping on all orders $100 or more. Enter code: FREESHIPPING at checkout.

Product Care


IMPORTANT INFORMATION & INSTRUCTIONS FOR PROPER CARE

Your Victoria’s Jewelry jewelry purchase will remain brilliant and beautiful for years to come with proper handling, care and cleaning. Maintain the beauty of your jewelry and protect any underlying warranty by following these easy guidelines.

 
 GENERAL CARE FOR ALL JEWELRY & WATCHES

• Jewelry should be removed when playing sports, swimming, gardening, sleeping or cleaning your home and car or other common tasks.
• Limit your exposure to common chemicals such as chlorine, bleach, rubbing alcohol, antibacterial soaps, hand sanitizers and creams, hair care products and perfumes/colognes as they can harm and break down the brilliance of precious metals and gems.
• Remove your jewelry before showering and/or at bedtime to avoid exposure to soaps and possible snagging while sleeping. 
• To prevent scratching, keep gems and other pieces of jewelry from touching each other by storing them in a clean, dry place, in a lined case or soft cloth. Your jewelry should be the last item to put on when getting dressed and styling hair.

** It is common for normal wear to break down the metals in your jewelry. Visiting us at least every 6-12 months is recommended for a professional cleaning and assessment.  

 

Important Facts About White Gold

Gold in its natural state is yellow, not white. Alloys are added to give yellow gold a whitish tint, and then it is Rhodium plated. Rhodium is a platinum group metal used to enhance the white color of white gold (and silver) jewelry.

Over time, normal wear and tear will cause the Rhodium to wear off and lose its luster. Common chemicals (noted under General Care) can further harm and accelerate the breakdown of the Rhodium plating. Remember to wipe your jewelry clean after each wearing, using only a polishing cloth or our Lavish foam jewelry cleaner.

When you purchase a white gold engagement ring or wedding set from us we will polish, clean and re-plate the Rhodium once per year for FREE. 

Important Facts About Rose Gold

Rose gold is a striking metal alloy of gold mixed with copper to create a delightful rosy red tint in the finish. This can also be referred to as “pink” or “red” gold. Yellow and rose gold take the same level of care.

Important Facts About Chains and Bracelets

Chains come in various styles and metals. Keep in mind a solid chain is a better choice when adding a heavy cross or pendant to your chain.

Common chemicals can attack and dissolve the metal. More delicate parts, such as connecting rings in chains and bracelets, may come undone from this damage. (See list of Common Chemicals under General Care)

Remember to wipe clean after each wearing using only a polishing cloth or, our Lavish foam jewelry cleaner.  

Important Facts About Sterling Silver

Silver is relatively soft, so it is commonly combined with other metals
 to produce a more durable product. Sterling silver is a combination of silver and copper. Adding copper improves the metal’s hardness without affecting its brilliant color.

Common chemicals may cause immediate tarnishing, strip away at the silver, and diminish shine and luster. (See list of 
Common Chemicals under General Care)

Remember to wipe your jewelry clean after each wearing, using a polishing cloth or our Lavish foam jewelry cleaner. Store your silver jewelry in a cool, dry place. Plastic zip lock bags are ideal storage options and will help slow down tarnishing and minimize scratches.

Important Facts About Tungsten and Ceramic Watches, Bracelets and Rings

Tungsten and ceramic, while highly scratch resistant, should be treated with care. Avoid dropping and contact with hard surfaces, they may crack, chip or shatter.

WATCHES

A soft cloth is ideal for cleaning smudges and fingerprints off the watch case and crystal.  Avoid moisture if your watch is not labeled water resistant.

Metal Bracelets

If needed, clean with warm soapy water and dry with a cleaning cloth. Do not use harsh chemicals or jewelry cleaner which could cause permanent spotting.

Leather Straps

Do not submerge in water. Wipe heavy perspiration and moisture with a soft cloth.

Rubber/Plastic Straps

Do not expose to cleaners, soaps, perfumes, cosmetics, etc. Be aware that salt and oil will deteriorate rubber. Clean with a soft cloth and warm water.

Watches with Stones

Watches with stones should be kept dry and free from moisture. Water or prolonged wetness will deteriorate the settings causing the stones to loosen and fall out.

Water Resistance

Do not wear your watch in the bath, shower, steam room or spa as this can affect its water resistance. Steam can penetrate rubber gaskets, cause condensation under the crystal and possibly rust the movement.

If your watch is equipped with a screw down crown, make sure it is secured down in a locked position to ensure its water resistance.

To achieve the best results and longevity for your watch, it is best not to immerse it in water such as while swimming, diving or bathing and refrain from wearing it in a steam room or spa.

Water resistance is not permanent.

Battery Replacement

It is recommended that Oak Ridge Jewelers be used for replacing batteries and adjusting bands.

 

Gemstone Care

Gemstones are beautiful and delicate stones that require great care to maintain long term quality. Try the master jewelers tips to cleaning and storing your precious gems.

DIAMOND

Using warm water, gently massage the diamond with a soft toothbrush to remove grease. Even though diamonds handle heat and wear well, mechanical cleaning may damage the surface of the diamond. Therefore we always recommend for you to hand clean your diamonds.

When exercising, cooking, cleaning or sleeping, store your diamonds in a fabric-lined jewel case or separate compartments of a jewelry box. Alternatively, you can also wrap them individually in tissue paper to prevent diamonds scratching each other or other jewelry pieces.

PERIDOT

Similar to diamonds, clean your peridots with warm water. It is important to regularly clean peridots as exposure to perspiration can deteriorate the surface of the gem. Additionally, using acids and heat may cause fractures to the gem, or damage the finish of the stone as it is very soft.

TURQUOISE

Gemstone care for your turquoise is simple as long as you have a soft and clean silver polish cloth and gentle dish washing liquid. A gentle jewelry cleaning brush is also required.
When the stone is clean, store it in an airtight plastic bag to ensure it won’t tarnish from moisture in the air. This can then be kept in your jewelry box until the next time you use them.

AMETHYST

Treat this great stone with care as high temperature can discolor or scratch the surface. Take your amethyst jewelry off before having a cleaning in the kitchen or washing your hands, as steam and hot water contribute to discoloration. Similarly, store your amethysts away from direct sunlight as ultraviolet radiations can also affect their appearance.

GARNET

Use warm water, a soft brush and detergent to clean your garnet jewelry. Like amethysts, garnet stones are heat sensitive so avoid hot water or prolonged exposure to warm water. For stones with fractures, ultrasonic cleaning is not safe for your gemstone.

RUBY

Gently clean the ruby with warm water, detergent, and a soft brush. The use of mechanical cleaning removes the oil added to the surface of the ruby, so we always advise to hand wash your stones, however ultrasound cleaning also maintains high quality sparkle of your stone. Like most gemstones, avoid storing rubies in bags with other stones and store them separately to prevent damage to other softer gems.

PEARL

A damp, soft cloth is all you need to clean your pearls. Wipe the surface and remove stains with a mild soapy solution. Do not dip the pearls into the solution as this may discolor the surface. Unlike most gemstones, pearls need oxygen to maintain the high quality luminous shine. It is important to avoid airtight bags and plastic containers, and keep away from direct sunlight.

AQUAMARINE

Using warm water, detergent, and a soft brush, wipe the surface to remove oils then store in a soft pure cotton cloth before putting in a jewelry box.

EMERALD

Clean your emeralds with warm water and a soft cleaning brush. If your stone does not look ‘as good as new’, ask your trusted jewelry expert for their opinion to see if the stone needs oiling. Maintain the lustrous shine by storing your emerald jewelry in individual jewelry box compartments to avoid scratches.

TOPAZ

Gently clean topaz jewelry with a soft brush that has been dipped in warm water. Store this gemstone away from other stones to avoid it damaging other softer stones. An easy storage solution is to use jewelry pouches.

OPAL

Like emeralds and topaz gems, use warm soapy water with a soft cleaning brush to clean your opal jewelry. However, be careful when handling opals and these gemstones are very sensitive to pressure, heat and moisture. Be sure to wipe all the water off the opal before storing in a plastic bag, or wrapping in a soft fabric.

SAPPHIRE

Use warm soapy water and a soft brush to gently clean the surface of the stone. As sapphires are a soft gemstone, it is important to store your beautiful blue jewelry away from diamonds’ harsh edges.